If you are not redirected automatically, follow the link to www.usedportablecabis.co.uk Help Unlimited | Quality - Home Help Care in Guildford

Help Unlimited is registered with the Care Quality Commission (formerly C.S.C.I) for the supply of employed and self-employed care staff for service users over 18 years of age.

Aims and Objectives of Quality Policy

Help Unlimited is committed to achieving an organisation wide approach to quality through an ongoing development of its Quality Strategy. The total strategy incorporates the selection and monitoring of standards which apply to both the internal way of Help Unlimited functions and to the quality of services provided.

The strategy defines the guiding principles and framework for quality management by Help Unlimited.

The strategy avoids a fixed definition of quality, preferring to encompass the requirements of a quality service from effectiveness of service provision to the needs and perceptions of service users and carers.

Guiding Principles

Help Unlimited is committed to ensuring that the care needs of its service users are met. This will be achieved by undertaking care needs assessments, promoting good practice and providing well-managed care packages.

A copy of the Commission for Social Inspection Report is available to read at the agency’s office.

In particular, Help Unlimited aims to provide a service that is:

Effective

Responsive

Help Unlimited will work closely with providers of health services, GPs, Social Services and other professionals.

Our Commitment to Putting People First

Help Unlimited has been involved in the provision of domiciliary care for over 20 years.

Our shared commitment is: Fair and Courteous Treatment.

Our staff will:

Staff Qualification

All staff are encouraged to undertake training to NVQ 2 level in care. Appropriate office staff will continue onto NVQ 3 and NVQ 4 in line with Government regulation.

Supply of Carers

All people applying for work as carers through the agency are very carefully vetted. This process takes the form as set out below:

  1. A comprehensive application form.
  2. Two references.
  3. A detailed interview; in particular, any gaps in employment will be explored.
  4. A Criminal Records Check.
  5. Confirmation of Driving Licence (if appropriate).

On-going quality is assured through customer quality questionnaires.

Staff are actively encouraged to achieve an appropriate qualification.

Regular appraisals are carried out of all staff.